Customer service representative - call centre

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Work setting

• Private sector
• Telecommunications company

Tasks

• Act as spokesperson for an organization
• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Receive payments
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Computer and technology knowledge

• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS Office

Security and safety

• Criminal record check

Screening questions

• Are you authorized to work in Canada?
• Are you willing to relocate for this position?
• Do you have experience working in this field?

Employment terms options

• Evening

Employment terms options

• Morning
• Day

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• As per collective agreement
• Pension plan

Other benefits

• Wellness program
• Work Term: Permanent
• Work Language: English
• Hours: 37.5 hours per week