Call centre agent - customer service

• Education:
• Expérience:

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Tasks

• Produce informational materials to increase awareness of services available
• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Receive payments
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information
• Obtain and process information required to provide customer service
• Manage difficult situations with customers
• Professionalism in customer service
• Provide customer service

Computer and technology knowledge

• MS Windows
• MS Office

Type of experience

• Call centre

Experience

• 1 to less than 7 months
• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 37.5 hours per week